FAQ (Our Platform)

Answers for common questions regarding your tester account

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Written by Markus
Updated over a week ago

Why do I have to provide personal information?

We need your correct information not only for invoices but also because tests may require specific characteristics such as age or location.

Why do I have to provide information about my devices?

To find out if one of your devices matches the requirements of a test, we need to know which physical devices you possess. The more devices of yours you add to your account, the greater the number of test invitations that we will send you.

Why will it not let me add a device or system OS to my environments?

If you are trying to add a recent device or OS version and it cannot be selected, we probably haven’t added it to our database yet. In general, we will only add devices of major manufacturers and not add discontinued and old devices. Please contact us via the support chat and we are happy to check if we can add your device.

Which devices and environments receive most invitations?

Devices with up-to-date operating system versions and browser versions are most relevant for our customers. More information can be found in this article.

How do I delete my account?

We are sorry that you want to leave us. If you have any feedback what we can do better, we’d would love to hear about it! Please send us your feedback as explained at the end of this article.

To delete your account and your personal information, go to Your Account and scroll to the bottom of the page where you will find the “Delete account!” button.

Please note that we are required to keep your invoices for a certain period of time due to legal obligations.

I have a different question or feedback!

You can’t find the answer to your question? Please contact us via the support chat. And if you have an idea how we can improve the Test IO platform, please read How to deliver feedback? article.

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