FAQ (Reports)

Answers for common questions regarding bug reports

Markus avatar
Written by Markus
Updated over a week ago

How much money do I earn per bug report?

The payout of a report depends on the type of test, the type of bug you submit, the severity if it is a functional bug, and even the operating system you are testing on may have an influence (the payout for bugs in iOS apps is usually increased). You can find payout information for a specific test in the payout table on the test details page.

How do I submit a bug report?

You can only report bugs in a test if you accept the invitation and while the test is currently running. To then submit a bug report, open the test overview page, scroll to the bottom of the page where you will find the test’s Features, read the description of the Feature for which you want to submit a bug report, and confirm it by clicking the button below. You will then see a submission button.

When do I get a reaction to my bug report?

The Team Leader will usually review your reports within a few hours after your submission but until the end of the test runtime at the latest.

Why have I not been paid for my reproduction?

If some of your accepted reproductions were not paid, it is because the bug you Reproduced was "Rejected". To get paid for a Reproduction, two conditions must be met:

  • Your reproduction is accepted by Team Leader (Accepted by Test IO)

  • The original bug, where you submitted the reproduction has to be accepted by the Team Leader (Forwarded to the Customer).

If the original bug is Rejected by Team Leader there is no Payout for any of the reproductions submitted for that Bug.

To check the status of your Reproduction, please open the corresponding bug report to check the bug report status and status of your Reproduction.

Please, refer to the following article to learn more: Reproduction Payout

I don’t agree with a bug report decision. What can I do?

If you don’t agree with the decision of the team leader or customer and your bug report is legitimate, well-documented, and complete, you can open a dispute under certain conditions. Please visit our dedicated article for more information.

Please be careful with this feature as it will impact your performance if you use it carelessly.

I have a different question or feedback!

You can’t find the answer to your question or you want to give us feedback to improve our platform or service? Please contact us via the support chat.

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