We need your correct information not only for invoices but also because tests may require specific characteristics such as age or location.

To find out if one of your devices matches the requirements of a test, we need to know which physical devices you possess. The more devices of yours you add to your account, the greater the number of test invitations that we will send you.

If you are trying to add a recent device or OS version and it cannot be selected, we probably haven’t added it to our database yet. In general, we will only add devices of major manufacturers and not add discontinued and old devices. Please contact us via the support chat and we are happy to check if we can add your device.

Devices with up-to-date operating system versions and browser versions are most relevant for our customers. More information can be found in this article.

We are sorry that you want to leave us. If you have any feedback what we can do better, we’d would love to hear about it! Please send us your feedback as explained at the end of this article.

To delete your account and your personal information, go to Your Account and scroll to the bottom of the page where you will find the “Delete account!” button.

You can’t find the answer to your question? Please contact us via the support chat. And if you have an idea how we can improve the Test IO platform, please read How to deliver feedback? article.

You couldn’t find an answer to your question in the FAQ section? Our support team is happy to help you with general issues and questions about our platform! They will usually answer your request within 24 hours.

You can contact the support by clicking on the circular button in the bottom right corner of the screen after being logged in to your tester account.

Normally you get invitations several times a week. You get notified about each of them via email. Additionally, you can activate invitation notifications in the Notification Center.

Adding all your physical devices and all spoken languages to your tester profile increases the chances that you match a test. In addition to that, make sure to submit good reports and to reduce the number of bug report rejections and dispute rejections to the best of your abilities. Good testers will receive more invitations as well as invitations to special tasks with increased payouts (if available).

The test runtime is either already over or all seats have been taken by other testers. In the latter case, please react to email notifications promptly to increase your chances of testing. If you check emails on the go, make sure to set your inbox notifications to “Push”, otherwise you will receive test invitations later than they were sent to you.

It is important to us that you actively test when you accept a test invitation. If you are not active for a few hours (e. g. you don’t submit any bug reports or reproductions), you might get excluded from the test, so that another tester gets the possibility to test. If you know you won’t be able to test but already accepted the invitation, please leave the test. You can find the "Exit" button on the test overview page, in the right tab, at the very bottom. This will enable other fellow testers to take a chance to test.

You can deactivate email notifications for new tests under Settings in your tester profile. While we will not send you any further emails for new tests, you will still be able to see them on your tester dashboard.

In tests, you can communicate with other testers and the team leader via chat. Please use it if you have questions related to this particular test and its instructions during its runtime. Chat messages are not visible to our customers.

The test chat can be found at the top after entering the test.

You can leave bug-related comments for the customer or team leader right in the bug report view below your bug report information. Please stay professional at all times. Comments are visible to our customers.

The team leader and customer will leave comments as well if they request more information from you or inform you about a severity change or rejection.

The payout of a report depends on the type of test, the type of bug you submit, the severity if it is a functional bug, and even the operating system you are testing on may have an influence (the payout for bugs in iOS apps is usually increased). You can find payout information for a specific test in the payout table on the test details page.

You can only report bugs in a test if you accept the invitation and while the test is currently running. To then submit a bug report, open the test overview page, scroll to the bottom of the page where you will find the test’s Features, read the description of the Feature for which you want to submit a bug report, and confirm it by clicking the button below. You will then see a submission button.

The Team Leader will usually review your reports within a few hours after your submission but until the end of the test runtime at the latest.

If some of your accepted reproductions were not paid, it is because the bug you Reproduced was "Rejected". To get paid for a Reproduction, two conditions must be met:

If the original bug is Rejected by Team Leader there is no Payout for any of the reproductions submitted for that Bug.

To check the status of your Reproduction, please open the corresponding bug report to check the bug report status and status of your Reproduction.

If you don’t agree with the decision of the team leader or customer and your bug report is legitimate, well-documented, and complete, you can open a dispute under certain conditions. Please visit our dedicated article for more information.

Please be careful with this feature as it will impact your performance if you use it carelessly.