Why is your feedback important?
Feedback plays a crucial role in any process, providing valuable insights that contribute to improving and optimizing products and services. The Test IO team highly values your feedback.
You can also share your suggestions about how to make the platform better by using the Canny board.
What is the Tester Happiness Survey?
The Tester Happiness Survey is a quarterly process we've developed to assess satisfaction with our platform. Each question is carefully designed to measure various aspects:
Overall satisfaction with Test IO platform
Communication and cooperation
User experience with our product
Maintaining the compliance within the community
Support by different teams
Training and educational resources
Collaboration with Team Leaders
Bug Dispute process
By analyzing survey results, we can identify areas that may need improvement to ensure the ongoing happiness of our testers.
How do we use your feedback?
To ensure that your feedback contributes to continuous improvement, our dedicated team, led by Tetiana, a Community Tester Lead, and Thomas, a Team Leader has defined the process:
Review and evaluate all feedback received
Share results and brainstorm ideas with the entire community team
Investigate brought up pain points and analysis of root causes
Plan process and product changes
Implement changes and review the situation
Timeline of the surveying process
Example of the process
After reviewing the survey results, we noticed that testers shared complaints regarding the Support team about the long response time. So in collaboration with the support team, we took the next steps and improved it:
Investigated the current time for responses
Added new message templates with relevant information
Improved bot answers
Continuously monitor response time
In conclusion, your feedback is crucial for improving our platform and ensuring the happiness of our testers. Through the Tester Happiness Survey, we identify areas for enhancement and take action to address them.
Note: currently the survey is sent only to approved testers.