In this article, you will get to know our Community team members and their responsibilities. It's always good to know who can help with what.

The Community team is split into two sub-teams:

To contact any of us, please reach out via Tester Support! Just click on the bubble icon in the bottom right and shoot us a message.

Community Managers

Name	Responsibilities
Markus Naumann Head of Community	Leading and managing the Community team Strategic development of Community capabilities Implementation and optimization of related processes
Olha Shpytalna Tester Community Lead and Head of TLs	Leading the tester community Engagement, communication, and surveying of testers Feedback specialist Leading the TL team Engagements of TLs Onboarding, education, and alignment of TLs Managing reimbursement programs
Irina Lebedzeva Discord Community Building Manager	Strategic development of our active Discord community Managing our Discord server Leading the Discord server team All Discord activities to engage, entertain, and retain testers Connecting our community beyond Test IO Strategically growing communities at Test IO Engaging and retaining our existing testers Reactivating inactive testers
Zorica Micanovic Tester Education Lead	Educational material and initiatives, such as Tester Academy, educational videos, and education courses Educational initiatives, such as trainings, webinars, and mentoring programs
Sviatoslav Vozgrin Tester Support and Compliance Team Lead	Leading the Tester Support and the Compliance teams The driving force for better tester support Scam protection and pursuit

Delivery team

The Community Delivery team works hard to give you additional testing opportunities, is always looking for new talents, and executes all projects on the platform.

Name	Responsibilities
Alesia Zhuk Lead Staffing Specialist	Picking up the most complex tester staffing requests Performing and coordinating strategic research Consulting on tester staffing and delivery-related topics Managing the delivery of our freelance community to projects and test cycles Improving the delivery based on feedback and firefighting of urgent delivery problems Creating new solutions to recruit testers from external resources
Marina Volosiuk Staffing Specialist	Surveying testers for missing data points Analyzing collected information and sharing findings with the requester Providing operational support during working hours Performing strategic research
Viridiana Salinas Staffing Specialist	Surveying testers for missing data points Analyzing collected information and sharing findings with the requester Providing operational support during working hours Performing strategic research

Support Team

Our support team is your first point of contact, always there for you. You have a question, request, or feedback? Click on the chat bubble in the bottom right to get in touch with them!

Name	Responsibilities
Ivan Somkin Support Agent	Providing support to testers for various issues Communicating with the right team members for problem resolution Answering any tester question Helping hand to Sviatoslav
Miguel Merlin Support Agent	Providing support to testers for various issues Communicating with the right team members for problem resolution Answering any tester question Helping hand to Sviatoslav