In this article, you will get to know our Community team members and their responsibilities. It's always good to know who can help with what.
The Community team is split into three sub-teams:
To contact any of us, please reach out via Tester Support! Just click on the bubble icon in the bottom right and shoot us a message.
Community Managers
Markus Naumann – Head of Community
Markus is responsible for:
Leading and managing the Community team
Strategic development of Community capabilities
Implementation and optimization of related processes
Community Operations team
The Community Operations team handles the day-to-day business. This includes handling your questions and requests, resolving issues on the platform, managing our TL crowd and providing educational opportunities.
Olha Shpytalna – Operations Team Lead and Head of TLs
Olha is responsible for:
Leading the Community Operations team
Leading the TL team
Engagements of TLs
Onboarding, education, and alignment of TLs
Zorica Micanovic – Head of Tester Education
Zorica is responsible for:
Educational material and initiatives, such as Tester Academy and onboarding courses
Educational initiatives, such as trainings, webinars, and mentoring programs
Yauheni Liashko - Head of Tester Education
Yauheni is responsible for:
Educational material and initiatives, such as Tester Academy and onboarding courses
Educational initiatives, such as trainings, webinars, and mentoring programs
Sviatoslav Vozgrin – Head of Tester Support and Compliance Team
Sviatoslav is responsible for:
Leading the Tester Support and the Compliance teams
The driving force for better tester support
Scam protection and pursuit
Tetiana Yezerska - Tester Community Lead
Tetiana is responsible for:
Leading the tester community
Engagement, communication, and surveying of testers
Feedback specialist
Delivery team
The Community Delivery team works hard to give you additional testing opportunities, is always looking for new talents, and executes all projects on the platform.
Dzianis Sulauka – Head of Community Delivery
Dzianis is responsible for:
Managing the delivery of freelance community to projects and test cycles
Planning resources needed for the delivery of the project
Ensuring a smooth execution of test cycles of the project
Capturing feedback by different departments that are involved in the operations of test cycles and projects
Reacting to urgent delivery problems in test cycles to save the test cycles
Creating new solutions to recruit testers from external resources and many other responsibilities
Alesia Zhuk - Lead Staffing Specialist
Alesia is responsible for:
Orchestrating and improving request processing
Picking up the most complex staffing requests
Supporting and facilitating on-demand external recruiting during tester staffing
Performing and coordinating strategic research
Consulting on tester staffing and delivery-related topics
Providing regular, comprehensive, and up-to-date details about staffing status
Katsiaryna Andrasiuk - Staffing Specialist
Katsiaryna is responsible for:
Clarification of the staffing request requirements and details with the requester
Sourcing testers in communities with given tools
Surveying testers for data points we currently don’t have
Evaluating results and providing them to the requester
Advising the requester on feasibility with the help of our tools and your gained experience in this job
Supporting the delivery during working hours
Krysthel Vargas - Staffing Specialist
Krysthel is responsible for:
Clarification of the staffing request requirements and details with the requester
Sourcing testers in communities with given tools
Surveying testers for data points we currently don’t have
Evaluating results and providing them to the requester
Advising the requester on feasibility with the help of our tools and your gained experience in this job
Supporting the delivery during working hours
Ramil Milzidinov – Staffing Coordinator
Ramil is responsible for:
Increasing supply for the given demand
Coordination of staffing activities
Coordination between the Community Building Managers, Staffing Specialist, our Community Project Coordinators, and Social Media Manager
Zorica Micanovic – Scout
Zorica is responsible for:
Scouting – Finding fitting testers for customer requests
Kseniia Pitel – Community Project Coordinator
Kseniia is responsible for:
Developing our project business from Community perspective
Creating capabilities for new testing types
Finding fitting project participants
Coordinating testers within projects
Nikolas Fantoni – Community Project Coordinator
Nikolas is responsible for:
Developing our project business from Community perspective
Creating capabilities for new testing types
Finding fitting project participants
Coordinating testers within projects
Community Building team
The Community Building team focuses on growing and engaging our tester community, which also helps to find good testers like you to participate in customer tests and projects!
Irina Lebedzeva – Discord Community Building Manager
Irina is responsible for:
Strategic development of our active Discord community
Managing our Discord server
Leading the Discord server team
All Discord activities to engage, entertain, and retain testers
Connecting our community beyond Test IO
Sergii Sakhnenko – Community Building Manager
Sergii is responsible for:
Strategically growing communities at Test IO
Engaging and retaining our existing testers
Reactivating inactive testers
Support Team
Our support team is your first point of contact always there for you. You have a question, request, or feedback? Click on the chat bubble in the bottom right to get in touch with them!
Ivan Somkin – Support Agent
Ivan is responsible for:
Providing support to testers for various issues
Communicating with the right team members for problem resolution
Answering any tester question
Helping hand to Sviatoslav
Miguel Merlin – Support Agent
Miguel is responsible for:
Providing support to testers for various issues
Communicating with the right team members for problem resolution
Answering any tester question
Helping hand to Sviatoslav