In this article, you will get to know our Community team members and their responsibilities. It's always good to know who can help with what.

The Community team is split into three sub-teams:

To contact any of us, please reach out via Tester Support! Just click on the bubble icon in the bottom right and shoot us a message.

Community Managers

Markus Naumann – Head of Community

Markus is responsible for:

Leading and managing the Community team
Strategic development of Community capabilities
Implementation and optimization of related processes

Community Operations team

The Community Operations team handles the day-to-day business. This includes handling your questions and requests, resolving issues on the platform, managing our TL crowd and providing educational opportunities.

Olha Shpytalna – Operations Team Lead and Head of TLs

Olha is responsible for:

Leading the Community Operations team
Leading the TL team
Engagements of TLs
Onboarding, education, and alignment of TLs

Zorica Micanovic – Tester Education Lead

Zorica is responsible for:

Educational material and initiatives, such as Tester Academy and onboarding courses
Educational initiatives, such as trainings, webinars, and mentoring programs

Yauheni Liashko – Tester Education Lead

Yauheni is responsible for:

Educational material and initiatives, such as Tester Academy and onboarding courses
Educational initiatives, such as trainings, webinars, and mentoring programs

Sviatoslav Vozgrin – Tester Support and Compliance Team Lead

Sviatoslav is responsible for:

Leading the Tester Support and the Compliance teams
The driving force for better tester support
Scam protection and pursuit

Tetiana Yezerska – Tester Community Lead

Tetiana is responsible for:

Leading the tester community
Engagement, communication, and surveying of testers
Feedback specialist

Delivery team

The Community Delivery team works hard to give you additional testing opportunities, is always looking for new talents, and executes all projects on the platform.

Alesia Zhuk – Lead Staffing Specialist

Alesia is responsible for:

Picking up the most complex tester staffing requests
Performing and coordinating strategic research
Consulting on tester staffing and delivery-related topics
Managing the delivery of our freelance community to projects and test cycles
Improving the delivery based on feedback and firefighting of urgent delivery problems
Creating new solutions to recruit testers from external resources

Marina Volosiuk – Staffing Specialist

Marina is responsible for:

Surveying testers for data points we currently don’t have
Evaluating results and providing them to the requester
Supporting the delivery during working hours

Krysthel Vargas – Staffing Specialist

Krysthel is responsible for:

Surveying testers for data points we currently don’t have
Evaluating results and providing them to the requester
Supporting the delivery during working hours

Zorica Micanovic – Scout

Zorica is responsible for:

Scouting – Finding fitting testers for customer requests

Community Building team

The Community Building team focuses on growing and engaging our tester community, which also helps to find good testers like you to participate in customer tests and projects!

Irina Lebedzeva – Discord Community Building Manager

Irina is responsible for:

Strategic development of our active Discord community
Managing our Discord server
Leading the Discord server team
All Discord activities to engage, entertain, and retain testers
Connecting our community beyond Test IO

Sergii Sakhnenko – Community Building Manager

Sergii is responsible for:

Strategically growing communities at Test IO
Engaging and retaining our existing testers
Reactivating inactive testers

Ramil Milzidinov – Supply Manager, Community Solution Architect

Ramil is responsible for:

Leading the AI Enablement Team
Identifying and resolving problem with testers low participation
Managing reimbursement programs
Helping with designing/implementing community-driven solutions and best practices
Providing technical guidance and mentorship to community members
Ensuring integration of new technologies and processes within the community

Support Team

Our support team is your first point of contact always there for you. You have a question, request, or feedback? Click on the chat bubble in the bottom right to get in touch with them!