Bug Status

Every bug you report needs to pass a review process. At any time, the bug report will reflect the current state of your bug.

Review process

  1. After you file a bug, the report will have the status Awaiting Review. Now the team leader has to review the bug.
  2. If the team leader has further questions, the bug status will change to Request by test IO. Once in request state, you have 18 hours to edit the bug and add requested information.
  3. If a request was sent to you and you edited the bug, the status will revert to Awaiting Review. The team leader will once again review your bug and make a decision.
  4. If your bug is not legitimate, not well-documented, or if you didn’t respond to a request within 18 hours, the report get Rejected by test IO. If you are convinced the team leader decision was wrong, you can use the Bug Dispute.
  5. In all other cases, the team leader will approve the bug and its status will change to Forwarded to customer. It’s now the customer’s turn to review your bug report.
  6. Customers can also ask for more information. The status will then be Request by customer.
  7. When the customer accepts the bug, its status will change to Accepted by customer and you get paid for it.
  8. When the customer rejected the bug, its status will change to Rejected by customer. You can dispute such decisions as well.

Bug Statuses

  • Awaiting Review: The submitted bug is awaiting review by the team leader.
  • Request by test IO: The team leader has sent a request for more information within the last 18 hours. The request is still pending.
  • Forwarded to customer: The bug has passed the team leader review and is now visible to the customer. A final decision will be made by the customer within 10 days after the test end.
  • Rejected by test IO: The team leader rejected the bug with a specific reason. The decision can be disputed.
  • Request by customer: The customer has sent a request for more information or clarification within the last 18 hours. The request is still pending.
  • Accepted by customer: The customer reviewed the bug and accepted it. The tester is paid.
  • Rejected by customer: The customer reviewed the bug and rejected it. The decision can be disputed.

Bonuses for customer rejected bugs

If a customer rejects your bug with one of the following reasons, you automatically get a bonus:

  • Rejected – this bug is not relevant to the customer and will not be fixed.
  • Rejected – this device is not relevant to the customer and, therefore, the bug will not be fixed.
  • Rejected – this is a legit bug but already known.
  • Rejected – this bug only occurs in the testing environment and not in the live system.

A dispute cannot be submitted in these cases.

We will introduce new bug statuses in the future to better differentiate between different cases.

 

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