What is Bug Fix Confirmation?
After the customer fixes one of the bugs submitted in a test, they can send a request to confirm if the bug has been fixed or if it is still present. It means that you will be asked to retest the bug and deliver your feedback directly to the customer whether the bug is still present or not.
How to unlock a Bug Fix Confirmation task on the platform?
You will qualify for this additional task once you reach 50 submitted bugs and 100 reproductions and if both your Quality and Reliability Scores are 60 or above.
Where to find a Bug Fix Confirmation task on your tester dashboard?
Once this task becomes available to you, you will see a new menu item in your left sidebar. This is where you can find available and past Bug Fix Confirmations. You will also see a new card on your dashboard with available Bug Fix Confirmation requests.
How to execute a Bug Fix Confirmation?
Once you see a Bug Fix Confirmation request on your tester dashboard, please click on it to access the request page.
There you will have the access to the Bug description and the attachment.
In the left navigation bar of this page, you can also see such additional information as the Bug Fix Confirmation payout, meta data and the requested device.
At the bottom of the page, you will see the button 'Start confirmation'. Once you click it, you will reserve this Bug Fix Confirmation for the next 30 minutes, which means no other tester will be able to claim it during the reservation time unless you cancel it.
Once you start executing the Bug Fix Confirmation, you will be presented with the original bug report that was submitted in a test. Please follow the described steps to reproduce the bug.
Make sure to test if the issue is present on the New URL and continue the steps from there.
Once you have done this, please choose one of the following options:
- 'Bug is fixed' if the bug is no longer present
- 'Bug is not fixed' in case the bug still exists
- 'Can't proceed' in case you are blocked due to technical issues
In the Comment section you can leave any additional feedback you have for the customer about the Bug Fix Confirmation request you've just executed. This field becomes especially relevant when the Bug Fix confirmation is negative and the issue is still present. In this case, please include all the relevant information about this bug -please describe the bug and be precise, only include relevant information about this specific bug from the user's perspective.
Please select the browser you used on your device and you can proceed to uploading an attachment showing your execution of the Bug Fix Confirmation request - a screenshot if the issue has been fixed and a screencast if the bug is still present. Please note that the attachment should adhere to our general attachment rules on the platform.
Clicking the 'Submit' button will forward your report to the customer. Please note that you cannot edit it afterwards, so make sure to only submit it once all the fields of your Bug Fix Confirmation are filled in correctly and you've uploaded the right attachment.
You can also cancel a Bug Fix Conformation request at the bottom of the page, in case you cannot execute it. This action will unlock the request for other testers.
Please note that your feedback will go directly to the customer, so please make sure to document it professionally and according to our general rules on the platform.