If you find a bug but it has already been reported by another tester, you unfortunately may not submit the same bug again, but what you can do is to submit a reproduction! Reproductions are useful for customers because they indicate which environments are concerned and if the problem is device-specific or not. Hence, it gives customers a better idea how severe the bug is.
To reproduce a bug, follow the same steps as described by the original tester in his/her report. If you experience the same bug as the original tester, we call that a positive reproduction. If you cannot reproduce the bug despite following the same steps, we call it a negative reproduction.
A negative reproduction should show that the function works on your device, so that you don't experience any bug. If you experience a different bug, you should instead submit a bug report or reproduce another tester's bug report who submitted that problem.
The following rules apply for reproduction attachments:
- A screencast is required.
- Your screencast should be no longer than 10 seconds. Showing the action that triggers the bug is enough in most cases.
- Only in rare cases, if you cannot show the bug-triggering action within 10 seconds (e.g. when the page is loading endlessly), your screencast may be longer but not longer than the screencast from the original tester.
- Your screencast must include the current date and the URL bar when testing a website.
- When reproducing an app crash, upload a crash log file in addition to your reproduction screencast. Your screencast has to correspond to the attached crash log, i.e. timings must be coherent.
Reproductions that don’t comply with the rules will be rejected, e.g. if your screencast is too long or if it shows unnecessary steps.
You are able to submit a bug reproduction if:
- the test is currently running
- it is not your own bug
- it is a functional report
- the report is not rejected and not accepted by the customer
- the report has or has not been reviewed by the Team Leader
- you have a required device (see right sidebar on test overview page)
- you haven't submitted a reproduction for it yet
- the maximum number of reproductions for each bug report in this test has not been reached (depends on the customer's purchased plan)
In all other cases, you will not see the “Can you reproduce this bug: Yes or No” button in the bug report view. If you see that button, you are allowed to submit a reproduction.