If you find a bug but it has already been reported by another tester, you unfortunately may not submit the same bug again, but what you can do is to submit a reproduction! Reproductions are useful for customers because they indicate which environments are concerned and if the problem is device-specific or not. Hence, it gives customers a better idea how severe the bug is.
To reproduce a bug, follow the same steps as described by the original tester in his/her report. If you experience the same bug as the original tester, we call that a positive reproduction. If you cannot reproduce the bug despite following the same steps, we call it a negative reproduction.
A negative reproduction should show that the function works on your device, so that you don't experience any bug. If you experience a different bug, you should instead submit a bug report or reproduce another tester's bug report who submitted that problem.
After clicking on “Start reproduction”, the tester will have 30 minutes to finish the repro report.
In the meantime, the seat for the reproduction is considered as taken and no other tester can take up this reproduction seat.
If the tester cancels the reproduction, the seat will be available to another tester.
If the tester hasn’t submitted a reproduction report in the reserved time, the reproduction will expire, and the seat will be open to another tester.
The following rules apply for reproduction attachments:
A screencast is required.
Your screencast should be no longer than 15 seconds. Showing the action that triggers the bug is enough in most cases.
Only in rare cases, if you cannot show the bug-triggering action within 15 seconds (e.g. when the page is loading endlessly), your screencast may be longer but not longer than the screencast from the original tester.
Your screencast must include the current date and the URL bar when testing a website.
When reproducing an app crash, upload a crash log file in addition to your reproduction screencast. Your screencast has to correspond to the attached crash log, i.e. timings must be coherent.
Reproductions that don’t comply with the rules will be rejected, e.g. if your screencast is too long or if it shows unnecessary steps.
Note: If you submit a reproduction on the OOS bug (for instance, placing orders on live environment), you will probably get warning together with rejection.
Testers will also only be able to execute one task at a time:
If the tester has another active task at the moment of accessing the reproduction, the warning banner with the redirect button to the active task will appear.
The tasks that can’t be running at the same time:
Test Case execution
Bug Reproduction Execution
Bug Fix Confirmation
Bug Report Confirmation
You can see the "Start reproduction" button if:
while the test is running
only for other testers' functional bug reports
only for reports that have not been reviewed by the customer
only if the maximum number of reproductions for the bug report has not been reached (depends on the customer's purchased plan)