When leasing your card for Passive Testing, the customers complete the orders internally (as seen in the Passive Payment Testing article) using the payment method you'll provide to them. To get your monthly bonuses correctly, you must submit the card monthly statements requested by the CPC and the customer. Those statements help us monitor the customer's usage of your payment method and pay you the promised bonuses.
Now suppose for any reason some transactions weren't canceled and/or refunded directly into your payment method. In that case, the process of reimbursement is initiated: you must submit the evidence of the non-refunded transactions along with the payment method statements so we process the reimbursements.
Each month at a certain agreed date, you will receive single tasks on your Dashboard and in your email to complete the flow and send evidence of the transactions, as seen below.
If you submit different payment methods, keep in mind that you should pay attention to each task you have to send the information to, in order to avoid sending wrong files from one payment method to another. For example, if you have both debit and credit card payment methods leased, and you want to submit the statement for the credit card first, then you should select the task that has credit described in it, and be careful to not send the statement in the debit payment task.
Step-by-step on how to send the statement
After you thoroughly revised which payment method you should send a statement about, then you access the task and accept the invitation for the related period:
This will provide a link where you can send your report, by clicking the here link:
This will open a report request:
Fill out the information data like the date that the transaction occurred, the three-digit currency code that was applied (don't convert it to USD, use your own currency, discounted on the payment method), the amount of transaction, and files of evidence of the transaction that hasn't been reimbursed for the month, and click the "Submit report" button:
Note: In case there are multiple non-refunded transactions, click the "Add Row" button under the Date field and keep adding one row per non-refunded transaction or fee associated with it.
Note: If there were no non-refunded transactions in the month, you still must submit the statement to get your monthly bonuses. In this scenario, please add the amount of $0 in a single transaction on any valid date and submit a screenshot of the blank statement as evidence.
After that, your report is complete and sent to the CPC/Customer to evaluate and start the reimbursement process:
All set! Now you only have to wait while we process your statement. You'll get the reimbursement as a bonus on the next payout, along with your monthly payout.
In case of any questions, please contact the CPC of your project.