Test IO Community

Testing requires numerous parties all playing their own important role. Below are the main players in each test:

Testers – the bread and butter of Test IO; they find the bugs and issues that our customers need to know about. Without testers, Test IO wouldn't exist. ​

Team leaders – the most experienced testers who give guidance and clarity to other testers during tests. They are also responsible for quality control and make sure that all bugs found are relevant and important to the customer. ​

Customer Success Managers (CSMs) – they work as part of Test IO's in-house team, serving as the liaison between Test IO and its customers. They also oversee customer tests and work with team leaders, testers, and customers to ensure that the customer receives the results they're looking for. ​

Customers – Test IO's clients; these are the growing or already-mature organizations that Test IO works with to make sure their users are having the best possible experiences while shopping their sites or navigating their apps.

1. Testers – the bread and butter of Test IO; they find the bugs and issues that our customers need to know about. Without testers, Test IO wouldn't exist. ​
2. Team leaders – the most experienced testers who give guidance and clarity to other testers during tests. They are also responsible for quality control and make sure that all bugs found are relevant and important to the customer. ​
3. Customer Success Managers (CSMs) – they work as part of Test IO's in-house team, serving as the liaison between Test IO and its customers. They also oversee customer tests and work with team leaders, testers, and customers to ensure that the customer receives the results they're looking for. ​
4. Customers – Test IO's clients; these are the growing or already-mature organizations that Test IO works with to make sure their users are having the best possible experiences while shopping their sites or navigating their apps.

Also, there are custom roles at Test IO that are related to tester activities:

Onboarding Manager (OM) is tasked with ensuring a smooth and effective integration of new testers into the platform. Their responsibilities include preparing and updating Academy materials, conducting training sessions, and reviewing practical tasks submitted by testers during onboarding courses. Their goal is to equip new testers with the necessary skills and knowledge to perform efficiently and maintain the high standards expected by Test IO.

Bug Dispute Manager is solely responsible for resolving bug disputes raised by testers, ensuring that every issue is addressed fairly and impartially. To guarantee unbiased decisions, individuals in this role cannot simultaneously hold the position of Team Leader or any other role that could potentially influence their judgment.

1. Onboarding Manager (OM) is tasked with ensuring a smooth and effective integration of new testers into the platform. Their responsibilities include preparing and updating Academy materials, conducting training sessions, and reviewing practical tasks submitted by testers during onboarding courses. Their goal is to equip new testers with the necessary skills and knowledge to perform efficiently and maintain the high standards expected by Test IO.
2. Bug Dispute Manager is solely responsible for resolving bug disputes raised by testers, ensuring that every issue is addressed fairly and impartially. To guarantee unbiased decisions, individuals in this role cannot simultaneously hold the position of Team Leader or any other role that could potentially influence their judgment.