Motivation
We believe in the power of feedback for growth and improvement. This article introduces our enhanced feedback system to improve tester interaction and engagement throughout testing.
We outline how testers can provide feedback at different stages of the test cycle, the survey structure that accommodates quantitative and qualitative inputs, and the options for additional written feedback.
We would also like to give you information about the possibility of compensation for feedback and our commitment to using feedback to improve our products and services continuously. Join us as we explore the value of feedback and its role in shaping a better testing experience.
Test Feedback
We have implemented an improved feedback system to enhance tester interaction and engagement during testing. This system allows testers to provide feedback at two stages: before testing begins and during the actual testing phase.
Stage 1: Before Testing Begins
Before starting the test, testers can share their initial thoughts, expectations, or concerns about the upcoming test. This stage allows testers to provide feedback before they begin the actual testing session, allowing them to express their thoughts and expectations.
Stage 2: During the Actual Testing Phase
Once the test session begins, testers can continue to provide feedback based on their experience. This stage enables testers to share their observations, suggestions, and any issues encountered while testing the environment. Testers can give feedback on various aspects of the test, helping us gain valuable insights into the testing process.
Rating System
We created a survey to gather feedback, including rating questions and an optional comment section. Testers will rate different aspects of the test setup using a scale from 1 to 5 stars.
Testers can use a rating system to express their experience when providing feedback.
4- and 5-star ratings: Indicate a positive experience where expectations were met.
3-star rating: Suggests a neutral opinion or uncertainty in evaluating an aspect as "good" or "bad."
1- and 2-star ratings: Reflect a negative experience, highlighting areas that require immediate improvement.
It's important to note that if testers rate a section with 5 stars, the comment section will not be activated. However, they can still provide detailed written feedback using a specific comment section, asking if they would like to share any additional comments.
Test Feedback Pricing
We understand that providing feedback is valuable, and in some cases, testers may be eligible for compensation. Not all test cycles will have the option to receive payment for feedback, and it is mostly unpaid. However, there may be rare instances where specific customers enable the payout feature. If the Test Feedback payout is activated with an amount greater than €0, testers will be eligible for compensation.
The payout amount, known as the "Test Feedback Bonus," will be reflected in various sections of the tester interface, including the general "payout" section, "your payout" section, the activity dashboard, and the billing page.
We greatly appreciate the feedback provided by testers, as it helps us understand their experiences and make necessary improvements to enhance our products and services. The availability of the payout feature and the specific details mentioned may vary depending on the test cycle and customer preferences.
We strive to create a better testing experience for testers and value their contributions to shaping the quality of our products.