Support chat

You couldn’t find an answer to your question in the FAQ section? Our support team is happy to help you with general issues! They will usually answer your request within 24 hours.

You can contact the support by clicking on the circular button in the bottom right corner of the screen after being logged in to your tester account.

Intercom button (with arrow)

Test chat

In tests, you can communicate with other testers and the team leader via the test chat. Please use it if you have questions related to this particular test and its instructions during its runtime. Chat messages are not visible to our customers.

The test chat can be found at the top after opening the test.

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Bug comments

You can leave bug related comments for the customer or team leader right in the bug view below your bug information. Please stay professional at all times. Comments are visible to our customers.

The team leader and customer will leave comments as well if they request more information from you or to inform you about a severity change or rejection.