Quality

The quality of a bug report will be determined by its written documentation and attachments (screenshots and screencasts).

The bug submission form should look like this:

Screen Shot 2017-03-28 at 12.35.25.png

All pieces of information should be entered as detailed and compact as possible.

 

Bug Title:

The bug title should be – straight and precise!
It should contain: Element / Origin / Function – of the bug.

Wrong: No search results
Correct: Search results not displayed when entering a valid search on the homepage.

Read our blog postWriting the perfect bug title

Steps to reproduce:

Bugs have to be reproducible and they need a detailed step by step guide on how they can be reproduced.
The first step always contains the first site (and URL in case of a web product) you see on the current product. You do not need to number the steps, our system does that automatically.

Example:

  • Go to http://www.examplewebsite.com
  • Locate the search function in upper right corner
  • Enter any search subject, for example, “San Francisco”.
  • Click on search now or hit the enter button

 

Expected Result:

The expected result of the steps you just described is to be entered here.
As always details are the key

Wrong: Town name search function works
Correct: After entering the town name “San Francisco” I’ve expected, that the following results will be displayed. If there are no hotels in the town “San Francisco”, there should be displayed a message, e.g.:” There are no hotels available in your town”

 

Actual Result:

What actually happens after you follow the steps to reproduce should be as detailed as possible.
This is really important because it is describing the actual bug. 

Wrong: Town name search function doesn’t work
Correct: After you click on “Search now”, there is no action or expected behavior. There is not a new browser page with search results and the user doesn’t get any message or notification about that. The button “Search now” is without any functionality.

Attachments:

There must be at least one Attachment attached to every bug reported.
You can read more about attachments here.

Remember:

Remember, bugs should always reflect normal user behavior.
This also includes user names, please use a name that is actually a name and don’t just “smash” your keyboard.
Example: “asdlkfgjasdfkg lajsdhjasd” is not a name.

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