Quality

A bug report’s quality is determined by its written documentation and uploaded attachments (screenshots and screencasts).

The bug submission form should look like this:

Screen Shot 2017-03-28 at 12.35.25.png

All pieces of information should be entered as detailed and compact as possible.

 

Bug Title:

The bug title should be straight and precise!
It should contain the concerned element, broken functionality, and origin.

Wrong: No search results
Correct: Search results not displayed when entering a valid search on the homepage

Wrong: Sometimes closing a window doesn’t work
Correct: Closing a window only works X out of Y times

Wrong: Filter XYZ does not work
Correct: When applying filter XYZ, the products don’t change order
Note: “does not work” is always a bad description of the problem!

Read our blog postWriting the perfect bug title

Steps to reproduce:

Bugs have to be reproducible and they need a detailed step by step guide on how they can be reproduced.
The first step always has to contain the URL in case of a web product or the app name in case of a mobile app. You do not need to number the steps, our system does that automatically.

Example:

  • Go to http://www.examplewebsite.com
  • Locate the search function in upper right corner
  • Enter any search subject, for example, “San Francisco”
  • Click on search now or hit the enter button

 

Expected Result:

The expected result of the steps you just described is to be entered in this field.
As always details are the key.

Wrong: Town name search function works.
Correct: After entering the town name “San Francisco”, I’ve expected that available hotels in the given town will be displayed. If there are no such hotels, a message should be displayed, e. g. “There are no hotels available in your town”.

 

Actual Result:

What actually happens after following the steps should be described as detailed as possible. This is really important because it describes the actual bug. 

Wrong: Town name search function doesn’t work.
Correct: After you click on “Search now”, nothing happens. No search results are displayed on a new browser page and the user doesn’t get any message or notification about what went wrong. The button “Search now” is without any functionality.

 

Attachments:

At least one attachment must be uploaded to every bug report.
You can read more about attachments here.

 

Remember:

Remember that bugs should always reflect typical user behavior.
This also includes user names. Please use a name that is actually a name and don’t just “smash” your keyboard. Example: “asdlkfgjasdfkg lajsdhjasd” is not a valid name.

%d bloggers like this: