It’s the one question we are asked more than any other, “How can I get more of my bugs accepted?” Luckily we have experience of nearly half a million bugs reports and hundreds of customers, so we have a pretty good idea of exactly what is required! We believe there are 5 golden rules to follow to maximise your bug acceptance and we thought it was about time we shared them with you.
Rule #1: READ THE TEST INSTRUCTIONS!
It might sound obvious but without reading the feature descriptions, instructions and test chat fully, you will not know exactly what the customer is looking for. Even if you find bugs, they may not be the ones they are currently interested in, so check what they’re asking for in the test.
Rule #2: REPRODUCE YOUR BUG
If you can’t reproduce your bug there is very little chance the customer will be able to and nobody is interested in bugs which only happen once!
Rule #3: ONLY RELEVANT BUGS
Something we see often are reports where something clearly goes wrong but the behaviour to trigger this was pretty strange and does not reflect the target user behaviour. Put yourself in the customer’s shoes, you are only going to be interested in bugs which your actual customers are likely to encounter, not ones that happen when you do some random sequence of events. On this point it is always worth considering who the target audience for the product will be.
Rule #4: MAKE SURE IT’S NOT A DUPLICATE
For most tests there will be a known bug list of existing bugs so firstly make sure your bug is not on the list, also don’t forget to check the bugs already reported by other testers in the current test. When you are typing your bug title you will be shown possible similar bugs, so make sure you keep a close eye on this as well as being aware of what is on the list in general.
Rule #5: HIGH QUALITY
It’s another fairly obvious one but if your report and evidence is not clear and well written, the customer may not understand your bug immediately and as a result, reject it. You can find guidance on quality here.
Follow these 5 golden rules to high acceptance rates of your bugs.